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Ace Marketing Solutions
LINE Official @acemsthailand
Give us the way to reach you
CONTACT US
Ace Marketing Solutions
LINE Official @acemsthailand
Project Description
The Ace Hotel System was implemented at Inlaya Resort Ratchaburi to enhance operational efficiency. The resort previously faced challenges managing room availability due to a lack of integration between their Internet Booking Engine (IBE) and Channel Manager. By switching to the Ace Hotel System, which includes a fully integrated Property Management System (PMS) and Channel Manager, Inlaya Resort was able to simplify operations, prevent overbooking, and streamline reservation processes.
Client Information
Inlaya Resort Ratchaburi, a busy lakeside resort in Thailand, struggled with managing room availability due to its previous system, which lacked Channel Manager integration. This led to overbookings and operational inefficiencies.
The Challenge
The client faced difficulties managing room availability due to the lack of integration between their Internet Booking Engine (IBE) and Channel Manager. This led to complex room management and increased risk of overbooking, compounded by slow support response times.
01
Lack of Channel Integration
The resort's previous system did not integrate with a Channel Manager, making it difficult to manage room availability across multiple OTAs.
02
Complex Room Control
Manually updating room inventory was time-consuming and prone to errors, especially during the resort's busy seasons.
03
Inefficient Support
Slow response times from the previous system provider caused delays in resolving critical issues.
The Solution
Ace Hotel System provided an integrated Property Management System (PMS) and Channel Manager, simplifying room control and preventing overbookings. The solution also included responsive support, ensuring quick resolutions to any operational issues.
01
Integrated PMS and Channel Manager
Ace Hotel System offered real-time updates for room rates and availability, preventing overbookings.
02
Simplified Room Management
The system’s user-friendly interface allowed staff to manage reservations more efficiently.
03
Responsive Support Team
Inlaya Resort received timely and reliable support, ensuring smooth operations.
The Results
The hotel eliminated overbookings, streamlined its operations, and significantly improved staff efficiency. Additionally, the client experienced increased satisfaction due to the faster and more reliable support provided by Ace Hotel System.
01
Elimination of Overbooking
With real-time updates, the resort no longer faced overbooking issues.
02
Streamlined Operations
Staff saved time on manual updates and could focus more on guest services.
03
Improved Support Satisfaction
The resort enjoyed faster response times and reliable support from the Ace Hotel System team.
ก่อนเปลี่ยนมาใช้ Ace Hotel System เราใช้ระบบอื่นที่มีเพียงแค่ Internet Booking Engine (IBE) ซึ่งไม่สามารถเชื่อมต่อกับ Channel Manager ได้ ทำให้การจัดการห้องพักค่อนข้างซับซ้อน โดยเฉพาะอย่างยิ่งในช่วงที่ห้องพักเต็มแทบตลอดทั้งปี การอัปเดตสถานะห้องพักบนแพลตฟอร์มต่าง ๆ ต้องทำด้วยตนเอง และมีโอกาสเกิดความผิดพลาดสูง
หลังจากเปลี่ยนมาใช้ Ace Hotel System ทุกอย่างง่ายขึ้นมาก เพราะระบบนี้มีทั้ง Property Management System (PMS) และ Channel Manager ในตัว ทำให้การจัดการห้องพักสะดวกขึ้นมาก และช่วยป้องกันปัญหาการจองเกินจำนวน นอกจากนี้ ทีมงานสนับสนุนยังให้ความช่วยเหลืออย่างรวดเร็ว และสามารถติดต่อได้ง่าย ทำให้แก้ไขปัญหาต่าง ๆ ได้ทันที
Mr.Sakan Poomnak
Contact Ace Marketing Solutions
Get in Touch
Hotel Support: (+66) 063-792-5666
Sales office: (+66) 02-106-7780
Email: sales@acemsthailand.com
Line Official: @acemsthailand
