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Ace Marketing Solutions
LINE Official @acemsthailand
Give us the way to reach you
CONTACT US
Ace Marketing Solutions
LINE Official @acemsthailand
Client
Cozy Inn Chiang Mai
Date
Service
Hotel Channel Manager
Project Description
Cozy Inn Chiang Mai faced difficulties managing room sales across multiple online travel agencies (OTAs) due to the absence of a channel manager. The manual process of updating rates and room availability was time-consuming and prone to errors, leading to overbookings and missed opportunities. To resolve these challenges, we implemented our Hotel Channel Manager, enabling Cozy Inn to efficiently manage rates and availability across all OTAs from a single platform.
Client Information
- Fear of Overbooking: Past overbooking incidents made managing reservations challenging and risky.
- Manual Inventory Management: Managing room rates and availability manually across multiple OTAs was inefficient and error-prone.
- Missed Sales Opportunities: Errors in inventory management often led to rooms not being listed for sale, resulting in potential revenue loss.
The Challenge
Manual room inventory management led to frequent overbookings, errors in coordinating availability across multiple OTAs, and missed revenue opportunities due to inaccurate inventory, resulting in lost sales.
01
Avoiding Overbookings
Manually managing room inventory led to frequent overbookings, creating operational challenges.
02
Managing Multiple Channels
Coordinating room availability across several OTAs was complicated and prone to mistakes.
03
Missed Revenue Opportunities
Inaccurate inventory management caused rooms to be unavailable for booking, leading to lost sales.
The Solution
The Hotel Channel Manager provides real-time automated inventory sync and centralized channel management, preventing overbookings and reducing errors. This allows Cozy Inn to maximize sales potential by confidently listing all available rooms across OTAs.
01
Automated Inventory Sync
The Hotel Channel Manager automatically updates room availability across all OTAs in real-time, preventing overbookings.
02
Centralized Channel Management
The system offers a single platform to manage all OTAs, simplifying the process and reducing errors.
03
Maximized Sales Potential
With accurate, real-time updates, Cozy Inn can confidently list all available rooms, ensuring no sales opportunities are missed.
The Results
The automated system at Cozy Inn completely eliminated overbookings by ensuring consistent inventory management, streamlined operations through centralized OTA management, reducing workload and human error, and significantly increased revenue by optimizing room listings across all OTAs.
01
Eliminated Overbookings
The automated system ensured consistent inventory management, reducing overbookings to zero.
02
Streamlined Operations
Centralized management of OTAs simplified processes, reducing workload and minimizing human error.
03
Increased Revenue
By optimizing room listings across all OTAs, Cozy Inn significantly improved their sales and revenue.
“โดยรวมแล้ว การใช้งานสะดวกสบาย ง่าย เนื่องจากก่อนใช้งานระบบชาแนลเมเนเจอร์ ทางโรงแรมใช้วิธีแมนนวลมาโดยตลอด ทำให้ลำบากในการจัดสรรห้อง และเช็คห้องว่าง รวมถึงการเปิด ปิดการขายกับออนไลน์เอเจ้นท์ เกิด overbooking บ่อยครั้ง เพราะเช็คสถานะและจำนวนผิดพลาด และหลังจากการใช้งาน มีความสะดวก รวดเร็ว ยิ่งขึ้น ลดเวลาการเช็คห้องว่าง และไม่ต้องเข้าไปเช็คทีละเอเจ้นท์ สามารถเช็คที่ชาแนลเมเนเจอร์ที่เดียวได้แบบเรียลไทม์ ส่งผลให้การเปิด ปิดการขาย ทำได้คล่องขึ้น ลดปัญหา overbooking ลงอย่างเห็นได้ชัด”
คุณศศิธร ทรายคำ (คุณหญิง)
Contact Ace Marketing Solutions
Get in Touch
Hotel Support: (+66) 063-792-5666
Sales office: (+66) 02-106-7780
Email: sales@acemsthailand.com
Line Official: @acemsthailand
